The Miles Agency is a niche marketing and public relations firm in Virginia Beach founded in 1989 by Delceno Miles. The agency specializes in community outreach and multicultural marketing. The company creates and develops programs using advertising, public and community relations and promotions to communicate specific messages to target groups in the marketplace. The Miles Agency uses a variety of research methods including focus groups, analytical studies, telephone and personal interviews, surveys, and groups discussions to develop marketing strategies and customized plans to assist clients. Ms. Miles is certified by the Small Business Administration, the Virginia Department of Transportation, the Virginia Department of Minority Business Enterprise, the Central Ohio Transit Authority, and the Hampton Roads Transit Department. The firm has clients in multiple public agencies, municipalities, planning and public works, utilities, transportation, private business, education, and nonprofit organizations.