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Best Managed IT Service Providers in Austin

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IT Goat logo
FEATURED
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IT Goat

5484 Belt Line Rd, Dallas, TX 75254
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Business Description

IT Goat is a service provider that caters to clients in Austin and its surrounding areas. It provides a broad range of IT services, including end-point security, server and network management, cloud services, and end-user support services. Clients can contact the company's specialized IT service desk if they encounter any technical issues or need troubleshooting assistance. The company's team of IT specialists is equipped with the tools and programs necessary to assist their clients when it comes to IT security and software concerns.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (37)
Facebook
5.0 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Titanium Computing logo
FEATURED
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Titanium Computing

Austin, TX
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  • IT Support
  • IT Security
  • IT Consulting

Business Description

Titanium Computing provides managed IT services to clients in Austin and the surrounding communities. It offers a business IT support solution focusing on counter hacking, access control systems, Wi-Fi installation, structured cables, networking, and computer management support. It also replaces legacy phone systems with cloud-hosted infrastructure to improve clients' efficiency. Its team is available 24/7 to support clients with their IT problems. Titanium Computing partners with TEXAPhone, which provides cloud and voice over IP services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
5.0 / 5 (43)
Facebook
5.0 / 5 (9)
Yelp
3.5 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
TechProComp IT Solutions logo
FEATURED
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TechProComp IT Solutions

7600 Chevy Chase Dr Suite#300, Austin, TX 78752
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Business Description

TechProComp IT Solutions helps clients in Austin grow their businesses. It offers managed IT services, including video surveillance support, patch management, local and cloud backup, user training, and network maintenance. Its team also creates a disaster recovery plan that suits clients' business needs and goals, involving regular maintenance and risk reduction strategies. The company also monitors clients' infrastructure 24/7 for threat notifications, performance notifications, and software updates. TechProComp IT Solutions brings over 25 years of experience in the industry.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (22)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Integris logo
FEATURED
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Empower starting at $1,500/mo. Empower+ starting at $2,250/mo.

Integris

1804 Rutherford Ln, Austin, TX 78754
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  • IT Consulting
  • Cloud Services
  • Cybersecurity
  • Managed IT

Business Description

Since 1997, Integris has served over 1,000 businesses across different industries, delivering solutions for handling information technology infrastructure. As part of its managed IT service, the company provides a designated virtual chief information officer and a managed services concierge. This team of experts oversees installations, directs reports, and collaborates with clients to develop operational plans. To keep sensitive information safe, it has a round-the-clock help desk, cloud backup and disaster recovery, and cybersecurity reporting and compliance services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (146)
Facebook
4.8 / 5 (17)
Yelp
5.0 / 5 (8)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Price: Empower starting at $1,500/mo. Empower+ starting at $2,250/mo.

BetterWorld Technology logo
FEATURED
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BetterWorld Technology

100 Congress Ave., Austin, TX 78701
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Business Description

BetterWorld Technology is an information technology company that serves clients in Austin. It assists businesses in enhancing their productivity through managed IT services, including VoIP hosting, computer network management, cybersecurity, desktop support, and disaster recovery. The company is also committed to addressing social, environmental, and diversity issues through technology. Co-founder James F. Kenefick is a serial investor with more than 25 years of experience in bringing technology advancements, such as machine learning, to diverse businesses.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (22)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Business Network Consulting logo
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Business Network Consulting

98 San Jacinto Blvd., 4th Floor, Austin, TX 78701
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Business Description

Business Network Consulting is a firm that aims to help organizations streamline their systems through the use of technology. In business since 1997, the company serves clients in and around Austin, offering a broad range of IT services such as project consulting and cybersecurity, cloud consulting, and IT outsourcing. Its professionals also offer custom IT solutions for clients in the medical, legal, finance, and energy fields. For five consecutive years, Business Network Consulting has been recognized by Inc. Magazine as one of the nation's fastest-growing companies.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Contigo Technology logo
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Contigo Technology

8868 Research Blvd Ste 108, Austin, TX 78758
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Business Description

Contigo Technology is a managed IT service provider that serves the Austin metro area. The company's array of tech services include end user support that covers security training, smartphone and tablet management, new user onboarding, and personal computer cloud backup. Contigo Technology also offers disaster recovery support and remote network management that keeps its clients running during and after major outages. Contigo is an official partner of numerous major tech companies, including Microsoft, Dell, Cisco, and VMware.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.6
Google
4.6 / 5 (33)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
DefenTec logo
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DefenTec

11126 Jollyville Rd, Suite C, Austin, TX 78759
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Business Description

DefenTec is a technology company that offers IT security solutions in the Austin metro. It helps organizations maximize productivity and minimize downtime through managed services that involve server, workstation, and network equipment servicing and maintenance. Its IT professionals conduct regular network audits and system updating and perform on-demand support and round-the-clock monitoring services. The company has partnerships with Calyptix Security and Jive. It also provides cloud computing, cybersecurity, and IT consulting solutions.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.2
Google
4.3 / 5 (11)
Yelp
4.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
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GCS Technologies, Inc. logo
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GCS Technologies, Inc.

8701 N Mopac Expy Ste 155, Austin, TX 78759
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Business Description

GCS Technologies Inc. has provided Austin businesses with IT support and security services since 2000. Its Tier 3 Support offers on-demand resources for in-house IT departments. GCS Technologies leverages cloud capabilities to effectively integrate remote work locations and efficiently manage costs. The firm also delivers a comprehensive network security audit that assesses basic security policies and performs an internal and external penetration test. Its engineers rapidly respond to security breaches, mitigating damage and assisting clients with the recovery process.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.9 / 5 (32)
Yelp
2.5 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Gravity Systems logo
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Gravity Systems

8127 Mesa Dr, Austin, TX 78759
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Business Description

Gravity Systems has been serving the Austin area since 1997. The company caters to new businesses and thriving enterprises, providing managed and business IT, technical support, networking, gravity office, and cloud services. Its managed IT services involve maintaining network security, internet connectivity, data integrity, system software, and workstation hardware. The company understands its clients' changing needs, helping them keep their computer systems updated and running smoothly. It has worked with various businesses, including Dell, Microsoft, Kerio, Sonicwall, and Symantec.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (3)
Yelp
5.0 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
ICS logo
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ICS

3019 Alvine DeVane Suite #200, Austin, TX 78741
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Business Description

ICS is part of a network of managed IT service providers that has been offering technology solutions for over 40 years. The Austin-based branch helps businesses monitor their systems and prevent cybersecurity threats, with services that include hardware maintenance, server management, and data backup and restoration. It offers real-time support to resolve issues and keep networks running. Its other offerings include cloud hosting, data cabling, and router and network installation. ICS serves small- and medium-sized companies and non-profit organizations.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.6 / 5 (13)
Facebook
5.0 / 5 (6)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
KH IT Services LLC logo
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KH IT Services LLC

3201 Bee Caves Rd. Ste. 120-163402, Austin, TX 78746
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Business Description

KH IT Services LLC assists business owners in Austin by managing their IT infrastructures to avoid network interruptions and downtime. The company's specialists monitor customers' IT frameworks using native platform data acquisition methods for processors, memory, and disk. They also oversee network adapters and utilization, disk and volume information and usage, user and event logs, running processes, and IP addresses. KH IT Services managing member and IT network engineer David Keeton Jr. has been working in the tech and telecom industry for 25 years.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)
Facebook
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
NoctisIT logo
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NoctisIT

7301 Ranch Road 620N Suite 155 161, Austin, TX 78726
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  • Cybersecurity

Business Description

NoctisIT provides IT security solutions to small businesses in Austin. It has been in the industry since 2013, providing managed information technology services, including IT consulting, vendor management, and remote monitoring and maintenance. These solutions aim to protect and safeguard the businesses' data and keep operations running smoothly. The company also crafts comprehensive IT strategies for businesses to increase productivity and optimize their technology, offering business communication, cloud computing, medical and legal technology, and hardware and software services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.0
Google
4.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
ServantecGlobal logo
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ServantecGlobal

701 Brazos, Suite 1600, Austin, TX 78701
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Business Description

ServantecGlobal is a technology company that provides IT solutions to businesses in Austin. Backed by over 50 years of combined experience in IT, its technicians perform a wide range of managed services including desktop support, device management, and data backup and recovery. They set up IT and cybersecurity systems, deploy and manage software, provide hardware technical support, and undertake short-term IT projects like office moves or network upgrades. ServantecGlobal also has offices in Dallas, Houston, Orlando, and San Antonio.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (2)
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
TARC Technology Solutions logo
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TARC Technology Solutions

801 Barton Springs Rd, Austin, TX 78704
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Business Description

Founded in 2011, TARC Technology Solutions is a hosting and IT managed service company in Austin. It provides cloud computing solutions, IT consulting and application hosting services. TARC Technology Solutions offers 24/7 support and scalable, secure IT solutions for businesses of all sizes. The team has experience with a variety of cloud and VoIP platforms, as well as popular business systems such as SharePoint, Hosted Exchange, and Office 365.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.4
Google
4.4 / 5 (7)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Terminal B logo
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Terminal B

4301 W. William Cannon Dr. Suite B150-302, Austin, TX 78749
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Business Description

Terminal B provides end-to-end infrastructure management and IT consulting services in Austin and the surrounding locations. It offers managed IT services to help businesses enhance their productivity and compliance with industry standards. Its engineers have over 185 years of combined experience supporting Windows and Mac operating systems. Terminal B serves clients from a variety of industries, such as real estate, pharmaceutical, financial management, and venture capital. It has been providing hosted productivity and cloud solutions for 15 years.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
Texas Systems Group logo
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Texas Systems Group

2204 Forbes Dr Ste 101, Austin, TX 78754
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Business Description

Founded in 2002, Texas Systems Group is an IT managed service provider in Austin that works with its clients to improve the efficiency and security of their computer systems. The company's managed IT services include full-time remote desktop support, serving as a single point of contact for its clients' IT vendors, and end-user security education. Its highly customizable service level agreements allow clients to select the amount of support that makes sense for their specific business situation.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (7)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
The Greentree Group logo
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The Greentree Group

1812 Centre Creek Drive, Suite 260, Austin, TX 78754
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Business Description

The Greentree Group is a third-generation family-owned IT firm that has been serving Austin and its surrounding communities since 1993. It provides a wide range of IT solutions including cybersecurity, cloud migration, systems support, software development, and robotic process automation. Its team of professionals utilizes the Independent Verification and Validation (IV&V) process to reduce risks, which contributes to project development. The company also provides organizational solutions such as business analysis, change management, and financial systems support.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
4.5 / 5 (57)
Thin-nology logo
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Thin-nology

3804 Helios Way, Pflugerville, TX 78660
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Business Description

Thin-nology serves small and medium businesses throughout Austin and the neighboring areas. This full-service company has helped manage companies’ IT infrastructure for over 15 years, providing a full range of services that help in reducing costs, improving efficiency, and ensuring clients' employees have their needed resources. Services include IT support, endpoint protection, web content filtering, remote connectivity, help desk, and PC refresh. Its technicians also assist in getting rid of viruses, attacking spyware issues, and installing patches.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Facebook
4.5 / 5 (57)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Whitehat Virtual Technologies logo
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Whitehat Virtual Technologies

1301 S. Capital of Texas Hwy, Suite A-130, Austin, TX 78746
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Business Description

Whitehat Virtual Technologies, headquartered in Austin, provides managed IT solutions to customers across the country. The company is a nationally ranked top 100 technology services provider specializing in security, compliance, desktop virtualization, cloud, hosting, and managed IT services with NVIDIA, Citrix, VMware, Microsoft, and AWS, among other partnerships. The company strives to help end users increase efficiency and simplify IT solutions, while helping businesses maximize their return on IT investments.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
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Back to Providers

Frequently Asked Questions

What does MSP stand for?

Some people might think of Minneapolis Saint Paul International Airport or the Michigan State Police when they hear the acronym MSP,  but in the world of information technology, MSP stands for managed service provider, also known as IT/MSP.

What is a managed service provider?

A managed service provider delivers a range of IT services, such as application, network services, security, and infrastructure, and provides regular and ongoing support and administration of these operations. An organization may use an MSP to manage some or all of its IT services. For example, some companies choose to outsource their network security to an MSP and manage everything else in-house.

What is included in IT managed services?

MSPs can provide their own core offerings or manage third-party solutions on behalf of their clients. These services can help various-sized companies in several ways: 

Small businesses: Small businesses may not have the budget or need for a dedicated IT team. IT/MSP companies provide a range of scalable services and can be tailored to the needs of the business. MSP solutions are often much more cost-effective than hiring permanent staff. 

Medium and large businesses: Larger businesses can take advantage of any number of MSP services. An MSP is often the more cost-effective solution, from performance monitoring and network security to mobile device management and disaster recovery.

What do IT/MSP companies do?

Most MSPs offer a wide range of services under one roof, allowing their customers to take advantage of the convenience and cost savings. Here are just some of the services an MSP can provide:

  • General IT services: Include repairing hardware, installing software, and resolving other IT issues as they arise. 

  • Disaster recovery: Helps a company stay operational during a disaster or network outage. Services include data backups, server redundancy, and data center management. 

  • Managed communications: Management of all communications services, including email, telephone networks, mobile device management, and messaging solutions. 

  • Network infrastructure management: These services include network security and monitoring, infrastructure architecture management, and on-site services, such as cable management. 

How many managed service providers are there?

The global managed service provider market is estimated to grow to more than 200 billion U.S. dollars in 2020. While MSPs can adapt their services to any business in any sector, the industries that benefit the most include health, automotive, manufacturing, and the IT sector itself. 


Why use managed services?

There are many reasons why a company may turn to a managed service provider, which typically depends on a company's size and individual requirements. Factors may include:

  • Top-of-the-line IT solutions that don’t break the bank. 

  • An in-house IT team doesn’t make good financial sense right now, or a company may need its in-house IT staff to focus on internal projects or more critical parts of the business. 

  • Around-the-clock monitoring to improve security and reduce downtime. 

  • Significant IT cost savings. 

  • Specific expertise is required for a particular solution or service. 

What is a cloud service provider?

As the name suggests, a cloud service provider offers managed third-party services through a cloud-based platform and eliminates the need for on-premise hardware. The services on offer from a cloud-service provider vary and include application, infrastructure, and storage services. MSPs are different to cloud service providers because they typically provide a combination of managed on-premise and cloud-based services. 


What is AWS managed service?

Amazon Web Services (AWS) is the world’s leading cloud computing platform and offers over 175 services to its customers. Unlike most MSPs that offer a combination of on-premise and cloud services, AWS only provides solutions that operate in the cloud. The benefits of using AWS include increased agility, lower hardware maintenance and software licensing costs, and the ability to scale and innovate faster.

Are IT/MSP companies safe?

One of the biggest concerns that a company may have when considering an IT/MSP company is the security and safety of its network and data. An MSP’s managed network infrastructure and data centers are much more robust than a standard enterprise infrastructure and managed 24/7 online, with government approved procedures. This ensures that business data is secure at all times.

Read all FAQs