How To Report a Nursing Home Staff Profile Picture
Written By:

Considering that 14.9% of seniors make up the population and a troubling 10% of seniors experience some form of elder abuse each year, it’s evident that elder abuse is a prevalent issue, often underestimated by many. Navigating the process of reporting elder abuse or neglect in nursing homes is an essential step in ensuring the safety and well-being of our vulnerable loved ones. 

This comprehensive guide will walk you through the essential aspects of reporting nursing home abuse. We'll explore anonymous reporting options to protect your identity, illustrate the responsibilities of nursing home staff in reporting abuse, and provide a detailed breakdown of the reporting avenues available, from addressing concerns with facility management to reaching out to government entities like Adult Protective Services and the Centers for Medicare & Medicaid Services. We will also delve into the circumstances where involving local law enforcement becomes necessary.

Anonymous Reporting

Anonymous reporting helps protect residents from abuse while protecting their privacy. You can do this by taking the following steps.

  1. Gather information: Collect details about the abuse, including the nursing home’s name, involved individuals, specific incidents, and any evidence of the abuse, such as photographs, medical records, or other relevant documentation.

  2. Contact Adult Protective Services (APS): Find your state’s APS hotline or office online or in the phone directory. Provide only the information you’re comfortable sharing and request anonymity.

  3. Reach out to a Long-Term Care Ombudsman: Contact your state’s program to investigate complaints and advocate for residents' rights.

  4. Report to Regulatory Agencies: If the nursing home is Medicare or Medicaid certified, inform the Centers for Medicare & Medicaid Services (CMS) through their toll-free hotline.

Be sure to keep records of your communication with the agencies involved, as it can be helpful for follow-ups or providing additional information later on. 

Can Staff Report Nursing Home Neglect?

Yes, staff can and should report nursing home neglect. It is not only their right but often their ethical and legal obligation. Staff members who witness or suspect neglect of residents should follow these steps:

  • Internal Reporting: Staff should first report their concerns to their immediate supervisors or the facility’s management, following the established protocol within the nursing home.

  • Document Incidents: Staff need to document any instances of neglect, including dates, times, details, and involved parties, to provide a clear record of the issues.

  • Report to Regulatory Agencies: If the neglect persists or is not adequately addressed within the facility, staff can report the neglect to external authorities, such as Adult Protective Services (APS) or the Long-Term Care Ombudsman program.

Reporting neglect is protected by law, and staff members who report in good faith should not face retaliation from their employers. Staff play a critical role in ensuring the well-being of nursing home residents, and reporting neglect is a responsible and necessary action to protect vulnerable individuals.

Reporting Options

If you suspect or encounter nursing home abuse, taking action is crucial. The following list details reporting options to address abuse effectively.

Facility Management

Often, the initial step in addressing and resolving issues, reporting abuse or neglect to nursing home management, is crucial as it allows quick intervention. They can take immediate steps to address the issue, such as separating the alleged abuser from the victim and providing necessary medical attention. In addition, they can conduct an internal investigation to gather facts and evidence, potentially leading to a swift resolution. 

Start by discussing your concerns with a trusted staff member, such as a nurse or administrator, who can guide you through the facility's reporting process.

Contact Adult Protective Services (APS)

Reporting to APS is crucial when it comes to addressing nursing home abuse. APS is a government agency that protects vulnerable adults, including those in nursing homes. 

Many states provide online directories or contact information for their APS office. You can start by performing a web search with the terms "Adult Protective Services" followed by your state's name or visit the Eldercare Locator. This national service can help you find local resources, including APS offices.

Long-Term Care Ombudsman Program

Reporting to a Long-Term Care Ombudsman is another way to address concerns regarding the rights and well-being of nursing home residents. Ombudsmen are independent advocates who work to protect the rights and dignity of nursing home residents. They can mediate and resolve problems or disputes between residents, families, and nursing home staff. 

To contact your local Long-Term Care Ombudsman, conduct an online search for the terms "Long-Term Care Ombudsman," followed by your state's name. You can also visit your state's official government website, particularly sections related to aging services or long-term care.

Centers for Medicare & Medicaid Services (CMS)

CMS is the federal agency overseeing nursing homes that receive Medicare or Medicaid funding. Reporting issues to CMS can trigger investigations and regulatory actions, as CMS uses reported incidents to monitor and improve the quality of care in nursing homes. 

The most direct way to report issues to CMS is by calling their toll-free hotline at 1-800-MEDICARE (1-800-633-4227) or filing a complaint online through the CMS website.

Local Law Enforcement

In cases with clear evidence or suspicion of criminal behavior, it may be necessary to involve local law enforcement. Criminal behavior in this context may include physical assault, sexual abuse, theft, or fraud. Law enforcement can immediately ensure the victim's safety by removing them from harm's way and securing evidence.

If there is an immediate threat to the resident’s safety, call 911 to request assistance. If the situation is not an emergency but still requires police involvement, visit your local police station in person to file a report.

Legal Counsel

Hiring an attorney specializing in elder law and nursing home abuse cases can be beneficial for various reasons. These attorneys possess the legal knowledge and experience needed to navigate complex regulations and procedures and can ensure that the victim's rights are protected. They can advise on and initiate legal actions, such as filing a lawsuit against the nursing home or abuse, pursuing damages, and seeking justice.

Find the Best Nursing Home Abuse Lawyer for Your Case's Concierge Service is your trusted partner when seeking a nursing home abuse lawyer. With a simple phone call, we connect you with experienced legal professionals in your area specializing in nursing home abuse cases. Get the support and experience you need, swiftly and efficiently, to pursue justice for your loved one.

Share Staff Profile Picture StaffAuthor

Step into the world of, your go-to hub for credible insights. We don't take accuracy lightly around here. Our squad of expert reviewers, each a maestro in their field, has given the green light to every single article you'll find. From rigorous fact-checking to meticulous evaluations of service providers, we've got it all covered. So feel free to dive in and explore. The information you'll uncover has been stamped with the seal of approval by our top-notch experts.