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2024

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Best Auto Repair Shops in Norfolk

Our Recommended Top 14

We did the research for you!

  • Licensing
  • User Reviews
  • Mystery Shopping Calls

Our goal is to connect people with the best local professionals. We scored Norfolk Auto Repair Shops on more than 25 variables across five categories, and analyzed the results to give you a hand-picked list of the best.

62

Reviewed

42

Curated

14

Top Picks

Learn about our selection process.

Providers

featured provider = Featured Provider

Website
1518 Azalea Garden Rd., Norfolk, VA 23502

Why choose this provider?

Barry Lee’s Automotive helps clients in Norfolk to have peace of mind knowing their vehicles are in tip-top shape. It provides various mechanical services on alignments, suspension, brakes, tires, and exhaust. The shop also performs oil changes and tire repairs, carrying new and used tires from brands such as Michelin, Goodyear, and Continental. It delivers most purchases and repairs within the same day and allows customers to leave their vehicle for servicing. Barry Lee’s Automotive offers complimentary services, such as estimates and diagnostics.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Google
4.5 / 5 (399)
Facebook
5.0 / 5 (15)
Yelp
4.5 / 5 (9)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
2.5
Responsiveness
Friendliness
Helpfulness
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Detail
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Website
8 South Military Highway, Chesapeake, VA 23320
  • Volkswagen Service Center

Why choose this provider?

Southern Volkswagen Greenbrier is part of the Southern Auto Group, which has been operating for more than 40 years. To help Norfolk customers extend their vehicles' lifespan, it offers oil, filter, and brake fluid change, tire rotation, and two-wheel or four-wheel alignment services. Its factory-trained mechanics utilize OEM components in replacing rear axles, brake pads, water pumps, and shocks and struts. While working on their vehicles, the dealership provides customers with rental cars and a comfortable waiting area with amenities.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
3.8
Google
4.1 / 5 (941)
Facebook
3.1 / 5 (183)
Yelp
2.0 / 5 (118)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
428 North Lynnhaven Rd,, Virginia Beach, VA 23452

Why choose this provider?

Kings Grant Exxon works with vehicle drivers and owners in the Norfolk metro. Its team offers a selection of maintenance solutions to help clients protect their passenger cars, mini-vans, SUVs, and medium-sized trucks. The automotive company conducts oil and filter changes, engine diagnostics, two- and four-wheel alignment, and tire balancing and rotation. It also provides transmission, battery, exhaust system, and brake repair services. Kings Grant Exxon has been in operation for more than 55 years.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.2
Google
4.3 / 5 (207)
Yelp
3.5 / 5 (30)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
3300 Jefferson Ave, Newport News, VA 23607

Why choose this provider?

Hornsby Tire & Service Center is a locally owned and operated company that serves clients in Norfolk. It repairs batteries, cooling systems, brakes, wheel alignments, electronic systems, and suspension. It offers oil change services to prevent the engine from overheating and protecting its components. It also provides preventative maintenance solutions for vital vehicle fluids, interior and exterior lights, hinges and locks, and exhaust systems. The service center was established in 1935 and uses products from multiple manufacturers, including Michelin and Uniroyal.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.6 / 5 (674)
Facebook
4.9 / 5 (167)
Yelp
4.0 / 5 (11)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
4244 Portsmouth Blvd, Portsmouth, VA 23701

Why choose this provider?

Bargain Tire Outlet is a family-owned business that provides auto services to Norfolk residents. Since 1983, the business has installed, balanced, rotated, and repaired tires for its clients. It provides a variety of both new and slightly used tires based on the vehicle, size, and brand that consumers need. Tire inspection services are also offered. The company is a Mastercraft and Falkens authorized dealer. It sources tires from trusted brands such as BFGoodrich, Michelin, and Uniroyal.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.7 / 5 (465)
Facebook
4.8 / 5 (20)
Yelp
4.5 / 5 (20)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
872 E. Little Creek Road, Norfolk, VA 23518
  • ASE Certified

Why choose this provider?

J&M Used Tires provides repair solutions to vehicle owners in the Norfolk metro and nearby communities. The business renders mechanical services such as front-end and four-wheel alignment, suspension work, and custom rim installation. Its team of ASE-certified mechanics fixes problems involving air conditioning systems, check engine lights, ball joints, control arms, and brakes. J&M Used Tires is a recommended installer and certified dealer of American Racing Wheels. It has seven locations across the Tidewater areas.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.7 / 5 (441)
Yelp
4.5 / 5 (34)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
928 Ventures Way, Chesapeake, VA 23320

Why choose this provider?

MiCar Collision Center is a family-owned and family-operated business that offers its services to clients in Norfolk and its surrounding areas. The full-service company provides collision repair, custom painting, auto part replacement, glass replacement, headlamp renewal, and 4-wheel alignment. It also attends to other vehicular matters such as paintless dent repair and paint restoration. The company has been assisting clients in the area with their automotive concerns for more than 20 years. One of its founders, Mike Maddox is an airforce veteran.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Google
4.8 / 5 (453)
Facebook
4.9 / 5 (72)
Yelp
4.0 / 5 (25)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
6633 E Virginia Beach Blvd, Norfolk, VA 23502
  • Subaru Service Center

Why choose this provider?

First Team Subaru Norfolk caters to clients in the local metro. It is a Subaru dealership that offers new and used cars as well as Subaru repair and maintenance. Oil changes, tire rotations, and wiper blade replacements are handled by its service department. The center's factory-trained mechanics also replace broken headlight bulbs, filters, and brakes. They also have a large selection of OEM Subaru parts. This local dealership received the 2022 Subaru Love Promise Community Commitment Award.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Google
4.6 / 5 (282)
Yelp
3.5 / 5 (43)
Facebook
4.6 / 5 (21)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
1250 N. Military Highway, Norfolk, VA 23502
  • Nissan Service Center

Why choose this provider?

Banister Nissan of Norfolk provides clients with an inventory of new and pre-owned cars and a variety of car care services. The business exclusively stocks Nissan vehicles, from trucks to SUVs. Its factory-trained technicians address various car-related issues, such as oil and filter changes, battery replacement, and wheel realignment. They also perform multi-point inspections and preventative maintenance to help clients improve their cars' performance and overall safety. The business supports charitable organizations, such as the Norfolk branch of the Society for the Prevention of Cruelty to Animals.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.4
Google
4.5 / 5 (1776)
Facebook
4.6 / 5 (225)
Yelp
2.5 / 5 (67)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
6541 E. Virginia Beach Blvd., Norfolk, VA 23502
  • Honda Service Center

Why choose this provider?

Checkered Flag Honda provides auto repair services. The company's I-CAR and ASE-certified technicians restore Norfolk car owners' collision-damaged vehicles to their pre-accident conditions. They utilize industry-standard laser unibody and frame straightening equipment and cutting-edge downdraft painting and baking booths. In addition, they conduct four-wheel alignment and dent removal services. Through the company's partnership with AutoWatch, its clients can get daily updates on their vehicle, watch the restoration progress, and ask questions about the repair work.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.7 / 5 (2777)
Facebook
4.7 / 5 (312)
Yelp
3.5 / 5 (126)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
931 E Little Creek Rd, Norfolk, VA 23518
  • ASE Certified
  • Toyota Service Center
  • Honda Service Center
  • Jeep Service Center
  • Ford Service Center

Why choose this provider?

Carmasters Automotive LLC has been serving Norfolk and its neighboring communities for over two decades. Its ASE-certified mechanics handle various vehicle issues, including car cooling systems making strange smells and noises or not producing air. They also offer tire alignment services and perform brake repairs. Additionally, the technicians are equipped to handle hybrid cars by different manufacturers, such as GM, Toyota, Hyundai, and Ford. Carmasters Automotive provides special accommodations for first responders, veterans, and active duty military personnel.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.2
Google
4.2 / 5 (569)
Facebook
4.5 / 5 (40)
Yelp
3.0 / 5 (29)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
515 Broad St, Portsmouth, VA 23707
  • State Inspection

Why choose this provider?

McCarty's Wheel Shop, Inc., is a full-service automotive facility that has been serving the residents of Norfolk since 1970. Its team of ASE-certified technicians repairs brakes, engines, transmissions, exhaust systems, and steering and suspension systems. It also offers vehicle inspection, oil change, and wheel alignment services. In addition, the crew carries and installs tires from Uniroyal, BFGoodrich, and MICHELIN. The facility is partnered with Jasper Engines & Transmissions. The technicians at McCarty's Wheel Shop share over 200 combined years of experience.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (255)
Facebook
4.7 / 5 (14)
Yelp
4.5 / 5 (10)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
4114 E. Indian River Rd, Chesapeake, VA 23325
  • ASE Certified

Why choose this provider?

Affordable Transmission is an auto repair company that serves individuals and families in Norfolk and nearby areas. Its services include engine tune-up, battery replacement, wheel alignment, air conditioning system repair, and tire rotation. It performs scheduled maintenance and also handles issues with motor and transmission components. Affordable Transmission has been in the industry for over 25 years. One client recommended the company's workmen for their knowledge and skill in rebuilding the transmission of a 2006 F150.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Facebook
5.0 / 5 (72)
Google
4.5 / 5 (45)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
6252 E Virginia Beach Blvd, Norfolk, VA 23502
  • Chevrolet Service Center

Why choose this provider?

Rick Hendrick Chevrolet Norfolk is an auto dealership that caters to car owners in and around the local area. Its crew provides brake and tire services, and its mechanics also perform various oil changes utilizing Mobil 1 Full Synthetic and ACDelco Gold Conventional Oil. The technicians at the company also install wiper blades and cabin air filters and refill transmissions. In addition, the business is stocked with more than 5,000 Chevrolet SUVs, trucks, and cars.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.3
Google
4.5 / 5 (3823)
Facebook
4.5 / 5 (865)
Yelp
2.0 / 5 (116)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Frequently Asked Questions

  • Introduction

    Automobiles have increasingly become a necessary convenience. They can also be extremely frustrating when not operating properly. Knowing the basics of car maintenance can help you make informed decisions as you move forward.

    One key point to understand is the difference between auto body and auto repair shops. Auto body shops focus only on the body, or the nonmoving parts of the vehicle. Auto body technicians repair dents in doors and fenders and replace broken windshields.

    Auto repair shops handle the components that contribute to powering the vehicle or making it stop. Auto mechanics maintain and repair components, such as electrical wiring, engines, transmissions, and brakes.
  • What maintenance does a car need annually?

    Some routine maintenance, such as an oil change, is recommended every 3,000 to 5,000 miles, and other services, such as belts, hoses, and fuel filters, should be addressed quarterly. Annual upkeep includes brake and suspension checks. Specific maintenance depends on the miles driven and the vehicle's age. Consult the car's service manual for more detailed guidelines.

  • What does it mean when your car says maintenance is required?

    The vehicle's maintenance required light comes on at specific mileage intervals. If the car's been driven more than 4,500 miles, it might illuminate to remind you that an oil change is necessary to maintain optimal performance. The maintenance required alert differs from the check engine light, which appears for specific operating issues that need to be addressed.

  • How much should I budget for car maintenance?

    While AAA recommends setting aside $1,200 a year ($50 a month to cover auto maintenance and another $50 for repairs), much depends on the make and condition of the specific vehicle. A basic oil change and filter is approximately $50. However, the same service for a Mercedes-Benz costs as much as $200, according to The Detroit Bureau.

    Keeping up with routine maintenance will help prevent some major repairs, but components such as timing belts and brakes ultimately need to be replaced, putting a $400 to $900 dent in your wallet.
  • What kind of maintenance do electric cars need?

    Monthly maintenance should comprise checking the tire pressure and windshield wiper fluid. At 7,500 miles, the battery, power inverter, cabin heater, and charger modules' coolant levels need to be checked. A visual inspection of the vehicle's other moving parts, such as the power steering and suspension, should also be included.

  • Can you negotiate car repairs at a dealership?

    Dealerships use a sales or service writer management team to estimate parts and labor repair costs. Their mechanics focus on repairing the vehicle. While it's possible to negotiate a more palatable rate with dealerships, their preset pricing systems are more structured than independent shops. It pays to be prepared with cost comparisons.

  • Is car repair insurance worth the cost?

    Car repair insurance typically covers the repair of mechanical breakdowns, such as air conditioning, electrical and fuel systems, engines, and transmissions. The caveat is that a standard car repair insurance policy only covers a vehicle up to 72,000 miles, according to Forbes. Few vehicles experience major mechanical problems under 100,000 miles, and if they do, they're usually covered under warranty.

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