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2024

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Best Water Damage Restoration Services in Rochester

Our Recommended Top 20

We did the research for you!

  • Licensing
  • User Reviews
  • Mystery Shopping Calls

Our goal is to connect people with the best local professionals. We scored Rochester Water Damage Restoration Services on more than 25 variables across five categories, and analyzed the results to give you a hand-picked list of the best.

74

Reviewed

52

Curated

20

Top Picks

Learn about our selection process.

Providers

featured provider = Featured Provider

Website
Rochester, NY
  • Water Damage Repair
  • Water Restoration
  • Water Extraction

Why choose this provider?

Do you have water damage? No matter the cause, our certified experts will remove the water, dry your property, and repair the damage fast. We clean up any type of water damage, including basement flooding, plumbing leaks and malfunctions, sewage backups, sump pump floods and failures, burst water pipes, leaky roofs and windows, overflowing tubs or toilets, and much more. If you have water in your home or business, our local water contractors will restore the damage fast. We even disinfect to prevent mold. Call now for a free estimate from a water damage specialist near you.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Price: Free Quotes and Estimates

Rochester, NY

Why choose this provider?

Need help contacting a Water Damage Restoration Service in Rochester? Call our Concierge team at 848-Book-Pro (848-266-5776 from 6 am - 4 pm PT | Mon - Fri). They are standing by to help you get the service you need.

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Price: Free booking service | Call 848.Book.Pro!

Website
69 Seneca Ave, Rochester, NY 14621
  • Water Damage Repair
  • 24/7

Why choose this provider?

Based in Rochester, Rock Environmental is a locally owned business providing water damage restoration services to commercial and residential areas. The company utilizes a high-tech restoration process to protect clients' properties from various issues, such as electrical damage, mold growth, and structural deterioration. This process involves the use of EPA-certified equipment, such as floor mats and air movers, to effectively extract moisture from floorboards. Rock Environmental provides 24-hour services to accommodate emergency restoration requests.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (19)
Facebook
5.0 / 5 (7)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
750 Lee Rd, Rochester, NY 14606
  • 24/7

Why choose this provider?

911 Restoration of Rochester delivers various restoration solutions to residential and commercial clients in the local metro area. Its team of IICRC-trained technicians offers an array of water restoration services, from emergency storm repairs, ice dams, burst pipes, boarding up, flood cleanup, to water extraction. They also deal with leak detection and roof repair. Owner and operator Rob Yaeger has served in the military for 20 years before entering the construction industry in 1991, wherein his interest in restoration and mold removal started.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
69 Seneca Ave, Rochester, NY 14621

Why choose this provider?

Rock Emergency Services Inc. is a professional water damage company in Rochester that's been serving commercial and residential property owners for over 10 years. Its employees handle different greywater and blackwater incidents, including basement flooding, ice dams, leaking roof, burst pipes, appliance leakages, toilet overflows, and sewage. They use gas-powered pumps and truck-mounted vacuums to remove standing water. The restoration team also carries out drying and dehumidification and content pack-out and cleaning, followed by structure and content restoration.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (61)
Facebook
5.0 / 5 (12)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
2.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
3179 Atlantic Ave, Penfield, NY 14526
  • 24/7
  • Water Damage Repair

Why choose this provider?

Headquartered in Penfield, Shield Restoration Services is a family-operated and woman-owned business that serves Rochester and the surrounding areas. Included in its range of services is water damage restoration which involves property inspection, water extraction, rebuilding, and cleaning. Its team of restoration specialists also offers mold removal which covers source location and property repairs, and they also offer clean-up and decontamination services, covering unsanitary waste, clutter, and biohazards. Shield Restoration Services also works with home sellers to prepare properties for listing.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Facebook
4.7 / 5 (29)
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.5
Responsiveness
Friendliness
Helpfulness
Detail

Website
78 Phaeton Dr, Penfield, NY 14526
  • 24/7
  • Water Damage Repair

Why choose this provider?

WetDry Carpet & Restoration is a locally owned and operated carpet cleaning and restoration company that serves homes and businesses in the Rochester area. Its professionals use environmentally friendly technologies to detect and address water damage in residential and commercial properties. Its 24/7 emergency response team is experienced in handling severe and minor water damage caused by natural catastrophes, frozen pipes, leaking roofs, and frozen pipes. WetDry Carpet and Restoration also provides tile and grout cleaning, disinfecting fogging, and upholstery cleaning services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Thumbtack
4.6 / 5 (14)
Facebook
5.0 / 5 (5)
HomeAdvisor
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
233 W Commercial St, Rochester, NY
  • 24/7
  • Water Damage Repair

Why choose this provider?

Struck and Sons is a family-owned and family-operated business that has been serving the Rochester community since 1914. It offers commercial and residential water damage restoration services for issues like broken pipes or leaky roofs. Its team also handles fire and structural damage with a brief assessment of the extent of the issue. The company assists clients with their property improvement needs by providing remodeling services to address damages from ice, wind, mold, and collapse.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (32)
Facebook
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
350 East Avenue, Rochester, NY 14604

Why choose this provider?

PurePro Environmental handles water damage restoration in Rochester. The company offers emergency water restoration for residential and commercial customers, including drying, air duct cleaning, and mold solutions. Using EPA-registered mold disinfectants, technicians at PurePro Environmental solve problems quickly and efficiently to prevent health hazards. The company is licensed in mold assessing and remediation with 40-hour HAZWOPER training. Local technicians respond to calls 24 hours a day, 7 days a week.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
Rochester, NY
  • Carpet Cleaning
  • Upholstery Cleaning
  • Duct Cleaning

Why choose this provider?

Done Right Cleaning & Restoration provides water damage restoration services to residential and commercial clients in the Greater Rochester area. It also offers carpet cleaning, general house cleaning, air duct cleaning, tile and grout cleaning, and restorations. The team uses truck-mounted equipment, which delivers a faster clean, higher water pressure, and more powerful vacuuming. Their solutions are deemed safe for the entire family, pets, and the environment. The company has been working with homes and businesses since 2011.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (24)
Facebook
5.0 / 5 (20)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
59 Orchard Hills Dr, Spencerport, NY 14559
  • Smoke & Fire Restoration
  • Water Damage Repair

Why choose this provider?

Dependable Floor Cleaning is a FEMA-registered company providing residential and commercial restoration and cleaning services to Rochester. Its cleanup technicians are on-call and prepared to take on any water, biohazard, and fire emergency. To help salvage properties and belongings from flood damage, they perform water extraction, drying and dehumidification, floor cleaning and restoration, odor elimination, and mold removal. Dependable Floor Cleaning is a division of Nawrocki Enterprises and has over 35 years of experience in floor repair and maintenance.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.2
Facebook
4.2 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
2635 County Road 22, Canandaigua, NY 14424
  • Mold Remediation
  • Smoke & Fire Restoration
  • Water Damage Repair
  • 24/7

Why choose this provider?

SERVPRO of Victor/Canandaigua is a property restoration contractor that serves Rochester. For damage caused by storms, floods, broken water infrastructure, or equipment in both residential and commercial areas, it offers water damage restoration, mold remediation, cleaning services, and fire damage restoration. Operated by the Necci Family who has been in the restoration and recovery industry for 40 years, the company has kept to the IICRC standards and provides its emergency technicians access to certification programs like fire restoration, water restoration, and carpet and upholstery cleaning.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (16)
Facebook
5.0 / 5 (11)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
195 Phoenix Street,, Canandaigua, NY 14424
  • 24/7

Why choose this provider?

On The Spot Cleaners is a family-owned and family-operated business that serves residential and commercial clients throughout the Rochester metro. It offers a wide range of services, such as water restoration, mold remediation and removal, and property demolition. Its team of technicians applies an antimicrobial agent and uses a HEPA-filtered vacuum system to clean carpets, venting ducts, and kitchen hoods. On The Spot Cleaners also caters to customers in Livingston, Ontario County, Wayne, and Yate.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
5.0 / 5 (483)
Angi
4.8 / 5 (143)
Facebook
5.0 / 5 (7)

(+2 additional sources)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
1163 Spencerport Rd, Rochester, NY 14606
  • Sewage Damage Cleanup
  • Water Damage Repair
  • Mold Remediation

Why choose this provider?

Jet Dry Cleaning & Restoration has been serving the Rochester community for over two decades. The company's restoration specialists handle various water damage situations, including floods and roof leaks. They determine property damage levels, perform cleanups in affected areas, and remove water using specialized equipment. A business owner works with the team to ensure compliance with applicable standards in every project. Jet Dry Cleaning & Restoration also provides air duct cleaning, mold remediation, and fire and smoke damage restoration services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
HomeAdvisor
4.8 / 5 (113)
Angi
4.9 / 5 (8)
Yelp
5.0 / 5 (4)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
2604 Elmwood Avenue, Rochester, NY 14618
  • 24/7
  • Water Damage Repair

Why choose this provider?

Advanced Environmental & Restoration Services is a locally owned business that caters to residential and commercial property owners in Rochester. The business has more than 15 years of experience specializing in a variety of restoration services, including water damage restoration, mold remediation, lead abatement, and wildlife services. Its professionals are trained to detect problem areas using advanced infrared cameras, moisture imaging, and moisture mapping. They also use high-power fans and dehumidifiers to perform complete water extraction and drying.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Thumbtack
4.9 / 5 (11)
Angi
4.5 / 5 (8)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
850 Saint Paul Street, Suite 13, Rochester, NY 14605
  • Smoke & Fire Restoration
  • 24/7
  • Water Damage Repair

Why choose this provider?

FWR Professionals offers emergency repair and restoration services in Rochester. Available 24/7, its experts provide an immediate response to water damage concerns to determine the best course of action and prevent secondary loss. They remove water and moisture, dry the surface, and clean and disinfect the entire property. They also take care of dehumidification, anti-microbial application, and odor removal. Conservation of high-value items, arts, and artifacts are among the other services offered. FWR Professionals has been in business since 2007.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (9)

Website
Rochester, NY 14225
  • 24/7

Why choose this provider?

Extreme Carpet & Tile Clean is a family-owned and locally-operated cleaning and damage restoration company serving residential and commercial customers from Rochester and the surrounding areas for over a decade. It provides 24/7 flood extraction services, which include the repair of water-damaged structures and contents. It also helps customers avoid biohazard contamination and mold growth. Extreme Carpet & Tile Clean's technicians are certified through the IICRC. The company has completed over 6,100 cleaning, remodeling, and restoration projects.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Yelp
5.0 / 5 (119)
Thumbtack
4.8 / 5 (76)
Facebook
5.0 / 5 (72)

(+1 additional source)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Website
1227 Ridgeway Ave, Rochester, NY 14615
  • Mold Remediation
  • Water Damage Repair
  • 24/7
  • Smoke & Fire Restoration

Why choose this provider?

Blue Bear Restoration, serves Rochester, Buffalo, and their nearby communities with damage remediation services. Serving residential and commercial clients, it performs water damage restoration and repairs, flood cleanups, and structural dry-outs. Its team of technicians removes standing water with extractors and pumps, sorts damaged property contents and materials, and dries affected areas with commercial-grade equipment. The company also utilizes HEPA vacuums and antimicrobials to sanitize the area. Additional services include mold remediation, sewage cleanup, and fire damage restoration.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (134)
Facebook
5.0 / 5 (37)
Thumbtack
5.0 / 5 (10)

(+1 additional source)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
Rochester, NY
  • 24/7
  • Water Damage Repair

Why choose this provider?

Emergency Water Removal is a company that offers services to homes and businesses in Rochester and the surrounding areas. It assists in water extraction, dehumidification, and mold removal. The company also performs renovation and cleaning and has a dedicated moving team that helps restore the property to its pre-damaged condition. Emergency Water Removal responds to emergency call requests 24 hours a day and has locations throughout the United States. It has been certified by the IICRC for over 10 years.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
620 Park Avenue Ste 135, Rochester, NY 14607
  • Storm Damage Repair
  • Water Damage Repair
  • Smoke & Fire Restoration

Why choose this provider?

Rochester Environmental & Construction Group has been serving both residential and commercial customers from the local metro and its surrounding areas for over two decades. It provides water damage repair and restoration services, as well as sewage back-up removal, ice dam and frozen pipe repair, and flood cleanup services. The company is certified through the IICRC, EPA, and the Building Performance Institute. Rochester Environmental & Construction Group is a member of the Better Contractors Bureau and the Professional Abatement Contractors of New York.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
5.0 / 5 (102)
Thumbtack
4.6 / 5 (50)
Facebook
5.0 / 5 (29)

(+3 additional sources)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Frequently Asked Questions

  • What do I do after my home has been damaged by water?

    In most cases, after your home has been damaged by water, the first thing you should do is attempt to remove as much water as possible by using a mop, wet/dry vac and dehumidifier, and opening windows. The next step is to document any damage with photos, videos and notes. Next, it’s time to call your insurance company. Repairs for some kinds of water damage may be covered by your homeowners’ insurance policy, so filing a claim as soon as possible is imperative. Damage from melting snow or burst pipes, for example, may be covered, while flooding may not, but you won’t know for sure without reviewing plan documents with an insurance agent. Depending on the extent of damage, contacting a water damage restoration company may also be required.

  • Can I repair my water damaged furniture?

    That depends on both the kind of furniture and the extent of the damage. Furniture made from plastic or metal may be easily salvageable, while wood furniture can be more problematic. In general, everything with upholstery should be thrown away, including couches, chairs, and mattresses. For sentimental or valuable pieces that aren’t severely damaged, it may be possible to remove upholstery and padding and have it redone. A professional is recommended to ensure furniture is repaired and appropriately preserved.

  • How do I get rid of carpet odor from water damage?

    Mold is a serious issue that is, unfortunately, quite common after water damage. Treating mold isn’t negotiable. If it’s present, it needs to be addressed as soon as possible. First, dry all areas and remove any items that have traces of mold. If you think there’s a possibility that mold may be in the walls or floors, a professional water damage restoration company is likely necessary.

  • How do I fix a water damaged wood floor?

    Standing water can permanently damage wood floors, so acting fast is essential. Dry all affected areas and remove signs of mold as soon as possible, using tools such as squeegees, mops, and shop vacuums. First, remove all surface water and use a cleaning solution to thoroughly clean boards. Remove any signs of mold, mop up all remaining water, and keep the area thoroughly vented until floors are completely dry. Sanding and refinishing may be required. If the damage appears to be severe, floors can’t be adequately dried using tools available at home, or there are signs of significant corrosion, contact a water damage restoration company.

  • Does homeowners insurance cover water damage?

    In many cases, insurance does cover water damage. This generally applies to incidental water damage, such as flooding from burst pipes. However, certain kinds of water damage likely won’t be covered, which is particularly true for flooding in areas that require separate flood insurance. Always check with your insurance company about policy details before filing a claim.

  • What is contents restoration?

    Contents restoration is very similar to personal property restoration. However, contents restoration is a term that’s used to refer to restoration in a place of business. Depending on the service and any applicable insurance policies, contents restoration might cover items such as office furniture, equipment, and inventory. Items may need to be removed and cataloged before being brought to an off-site restoration location. Typically, the goal is to clean and restore the items so they don’t look or smell damaged.

  • What type of water damage is covered by homeowners insurance?

    While every insurance policy is different, it's usually safe to assume that a homeowners insurance policy will cover sudden and accidental damage that's the result of a plumbing malfunction, such as a ruptured water heater or a burst pipe. Depending on the insurance company and coverage amounts included in the policy, the entire cost of water cleanup and restoration may be covered, or the insurance provider may only help with some of the repairs, such as damp or moldy drywall or ceilings.

    Of course, there are many variables involved, and often, many cases in which insurance companies do not cover water damage. For example, if an appliance has been leaking for some time and the homeowner hasn't taken necessary precautions, insurance companies typically aren't willing to cover the cost of water damage that results from a leak. Additionally, most insurance policies don't automatically include coverage for flood damage; however, flood insurance can often be purchased as a supplement to homeowners policies.

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