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Best Managed IT Service Providers in Raleigh

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Cortavo logo
FEATURED
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Starting at $95 per user/month

Cortavo

Raleigh, NC
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Business Description

Cortavo provides managed services to small and medium-sized businesses in and around the Raleigh area. The company offers managed IT service plans designed to meet the growing businesses' need for IT support, cybersecurity, hardware, and software. Cortavo works with clients to determine the right tech solutions for their business. Its team provides IT management for on-site, hybrid, and remote workspaces. Cortavo was named Small Business of the Year by Business Intelligence Group and ranked on the 2021 Inc. 5000 list.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (19)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Price: Starting at $95 per user/month

Accent Imaging logo
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Accent Imaging

8121 Brownleigh Drive, Raleigh, NC 27617
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Business Description

Accent Imaging is a full-service technology solutions firm with its headquarters in Raleigh. It offers managed IT services to clients in the metro and the rest of the country. Clients who subscribe to this service are provided with 24/7 monitoring and alerts, so they are protected from unplanned downtime because issues are discovered and fixed more quickly. The service also includes preventive maintenance, email filtering and security, cloud backup, and complete data recovery. Accent Imaging was founded in 1984 and is a CSI Corporate Partner.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Facebook
4.7 / 5 (32)
Google
5.0 / 5 (27)
Yelp
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Computerbilities logo
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Computerbilities

1300 SE Maynard Road Suite 102, Cary, NC 27511
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Business Description

Computerbilities has been delivering managed IT services and support to small- and medium-sized businesses in Raleigh and the surrounding areas for over 24 years. It provides companies with a wide variety of solutions, such as remote computer support, network monitoring, Cloud computing, data backup and disaster recovery, mobile device management, and cybersecurity. It also offers VOIP phone services and IT helpdesk support to allow business continuity when issues arise. The company's president, Adam Pittman, was given the Secretary of Defense Patriotic Employer Award in 2017.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (65)
Facebook
5.0 / 5 (6)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
Freedom Tech logo
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Freedom Tech

555 Fayetteville St, Suite 201, Raleigh, NC 27601
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Business Description

Freedom Tech provides managed IT assistance that involves continuous monitoring and maintenance of devices, networks, and servers and 24/7/365 live support. It also assists with business continuity, cloud, security, VoIP, and website issues. The firm has been delivering IT solutions to corporations, government agencies, and nonprofit organizations since 2011. It caters to various industries, including HVAC and plumbing, engineering, finance, health care, legal, and manufacturing. Freedom Tech has five locations across the state, one of which is in Raleigh and serves clients in the metro.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (12)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Lightwire logo
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Lightwire

1053 East Whitaker Mill Road, Suite 115, Office 220, Raleigh, NC 27604
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Business Description

Lightwire works with businesses in and around the Raleigh area. It assists companies without in-house IT departments that are seeking assistance in addressing internet connectivity, spam, router speed, and malware issues. The firm provides antivirus protection, which involves evaluating file behavior and identifying new malware and spam variations. Its LiteCare support package includes data protection, server maintenance, and application updates. Lightwire has been in operation for more than two decades. Its co-founder, Wes Harper, used to install phone and computer system wiring.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.7 / 5 (25)
Facebook
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
MacVantage logo
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MacVantage

3900 Barrett Drive, Suite 204, Raleigh, NC 27609
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Business Description

MacVantage is a managed IT service provider based in Raleigh that serves individuals, nonprofits, and large and small businesses. It offers business IT solutions, such as white-glove device setup, data recovery, mobile device management, and troubleshooting and repair. It helps companies secure their systems through Backblaze automated backups. It also provides iPad, iPhone, Macintosh, and Apple Watch training. Its founder, Bob Chandler, gained his skills in training and consulting at MacAcademy, where he served as an instructor.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (17)
Facebook
5.0 / 5 (1)
Managed IT Solutions logo
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Managed IT Solutions

7501 Creedmoor Rd. Suite 112, Raleigh, NC 27613
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Business Description

Managed IT Solutions serves small and medium-sized businesses throughout the Raleigh area. The company, which is composed of a team of support engineers and technicians, offers clients various managed IT services, which include providing computer support and backing up technology services. Its professionals are also qualified in IT consulting, cybersecurity, data backup and recovery, and cloud solutions. Rob Downs acquired Managed IT Solutions in 2015 after establishing Palladium Networks in 2001. His company partners with different vendors, including Microsoft, Citrix, Cisco, and Dell.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Google
5.0 / 5 (14)
Facebook
5.0 / 5 (2)
Yelp
2.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
Mobile Computer Services, Inc. logo
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Mobile Computer Services, Inc.

8009 Creedmoor Rd., Suite 200, Raleigh, NC 27613
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Business Description

Mobile Computer Services, Inc. is a professional IT services company that has been handling the needs of small- and medium-sized businesses throughout the Raleigh area and its surrounding locations since 2005. The company provides clients with managed IT services, such as 24/7 monitoring, computer and network support, data backups and recovery, and remote services. Its IT professionals are also experienced in network security, on-demand services, email protection, and business continuity planning. Mobile Computer Services has experience offering managed services to dental practices and veterinary clinics.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (22)
Google
5.0 / 5 (20)
Yelp
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
OnPar logo
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OnPar

4819 Emperor Blvd Suite 400, Durham, NC 27703
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Business Description

OnPar is an IT service provider that caters to businesses in the Raleigh area. It offers server and network management services to keep its clients' systems running at top efficiency. It provides remote IT help desk and round-the-clock network monitoring services to prevent potential issues from occurring. It works with various industries, including finance, logistics, and manufacturing. The company has been in the IT industry for over 15 years. In 2017, it was named Microsoft US SMB East Region Partner of the Year.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (9)
Technology Associates logo
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Technology Associates

222 N. Person St., Raleigh, NC 27601
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Business Description

Technology Associates is a managed IT service provider that serves clients in Raleigh and the surrounding communities. The company offers a wide variety of centralized IT services, such as patch management, third-party updates, content filtering, malware and spam control, penetration testing, and security monitoring. The group also delivers solutions for customer support, insight administration, and insight advisory. Since 1997, the group has served a variety of industry clients, including legal, healthcare, accounting, architecture, engineering, and insurance.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Google
4.9 / 5 (31)
Ten Plus Systems logo
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Ten Plus Systems

500-C Uwharrie Court, Raleigh, NC 27606
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Business Description

Ten Plus Systems has been serving individuals and businesses in Raleigh and the surrounding areas for more than 25 years. It relieves clients from the burden of IT management through its TenPlus Systems PRIORITY Service support program, including network security, software licensing and management, and data backup and recovery. Ten Plus Systems renders services to clients in various industries, such as health care, manufacturing, and construction. Its technicians are certified by Apple, Lenovo, and Microsoft. The company was designated by Apple as a value-added reseller. 

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Google
4.6 / 5 (210)
Facebook
4.6 / 5 (41)
Yelp
4.0 / 5 (34)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Think Tech Advisors logo
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Think Tech Advisors

3509 Haworth Drive, Suite 105, Raleigh, NC 27609
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Business Description

Think Tech Advisors provides IT support for companies in and around the Raleigh area. The agency, which was established in 1999, offers managed IT services packages, which include email encryption, web content filtering, disaster recovery, and firewall management. Its team also manages cloud business applications and handles issues concerning antiviruses. Think Tech Advisors is headed by Ed Burton, a former IT director and senior consultant with over two decades of trade experience. He is certified by Microsoft, HP, and Cisco.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.2
Facebook
3.4 / 5 (29)
Google
5.0 / 5 (28)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
WingSwept logo
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WingSwept

800 Benson Rd, Garner, NC 27529
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Business Description

WingSwept is a B2B technology service provider that supports businesses in Raleigh. The company provides businesses with an IT support system that minimizes the risk of network outages, security breaches, data loss, and viruses. It also installs important Microsoft Windows and Office updates and patches to keep its clients' computers running at peak performance. In 2021, the company won the Managed Service Provider (MSP) 501 award from Channel Futures, a leading source of analysis, research, market insight, and information in the technology and telecommunications industry.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (211)
Facebook
5.0 / 5 (14)
WorkSmart logo
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WorkSmart

100 Meredith Drive Suite 200, Durham, NC 27713
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Business Description

WorkSmart handles the needs of small businesses in Raleigh and the surrounding areas. The company, which consists of IT consultants and technical support engineers, provides clients with various managed IT services, including 24/7 IT helpdesk and support and proactive IT management and maintenance. Its three managed services are ManagedShield Basic, ManagedShield Plus, and ManagedShield Complete. WorkSmart also offers clients co-managed IT services, which cover cybersecurity, remote monitoring and management, backup and recovery, and upgrades and implementation.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.3
Google
4.1 / 5 (14)
Facebook
4.7 / 5 (7)
XceedIT logo
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XceedIT

8480 Honeycutt Road Suite 200, Raleigh, NC 27615
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Business Description

XceedIT is a Raleigh-based business that provides managed IT services—offering monthly, weekly, and daily maintenance. Its ManageIT™ service includes real-time monitoring of operating systems event logs, and applications; detecting and preventing data breach risks and viruses; and performing scheduled system maintenance. It also includes backup and disaster recovery solutions. Other services offered by its team include IT support and reputation management. The employee-owned and employee-operated business is a Microsoft Silver Certified Partner and a Microsoft Small Business Specialist.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (61)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Back to Providers

Frequently Asked Questions

What does MSP stand for?

Some people might think of Minneapolis Saint Paul International Airport or the Michigan State Police when they hear the acronym MSP,  but in the world of information technology, MSP stands for managed service provider, also known as IT/MSP.

What is a managed service provider?

A managed service provider delivers a range of IT services, such as application, network services, security, and infrastructure, and provides regular and ongoing support and administration of these operations. An organization may use an MSP to manage some or all of its IT services. For example, some companies choose to outsource their network security to an MSP and manage everything else in-house.

What is included in IT managed services?

MSPs can provide their own core offerings or manage third-party solutions on behalf of their clients. These services can help various-sized companies in several ways: 

Small businesses: Small businesses may not have the budget or need for a dedicated IT team. IT/MSP companies provide a range of scalable services and can be tailored to the needs of the business. MSP solutions are often much more cost-effective than hiring permanent staff. 

Medium and large businesses: Larger businesses can take advantage of any number of MSP services. An MSP is often the more cost-effective solution, from performance monitoring and network security to mobile device management and disaster recovery.

What do IT/MSP companies do?

Most MSPs offer a wide range of services under one roof, allowing their customers to take advantage of the convenience and cost savings. Here are just some of the services an MSP can provide:

  • General IT services: Include repairing hardware, installing software, and resolving other IT issues as they arise. 

  • Disaster recovery: Helps a company stay operational during a disaster or network outage. Services include data backups, server redundancy, and data center management. 

  • Managed communications: Management of all communications services, including email, telephone networks, mobile device management, and messaging solutions. 

  • Network infrastructure management: These services include network security and monitoring, infrastructure architecture management, and on-site services, such as cable management. 

How many managed service providers are there?

The global managed service provider market is estimated to grow to more than 200 billion U.S. dollars in 2020. While MSPs can adapt their services to any business in any sector, the industries that benefit the most include health, automotive, manufacturing, and the IT sector itself. 


Why use managed services?

There are many reasons why a company may turn to a managed service provider, which typically depends on a company's size and individual requirements. Factors may include:

  • Top-of-the-line IT solutions that don’t break the bank. 

  • An in-house IT team doesn’t make good financial sense right now, or a company may need its in-house IT staff to focus on internal projects or more critical parts of the business. 

  • Around-the-clock monitoring to improve security and reduce downtime. 

  • Significant IT cost savings. 

  • Specific expertise is required for a particular solution or service. 

What is a cloud service provider?

As the name suggests, a cloud service provider offers managed third-party services through a cloud-based platform and eliminates the need for on-premise hardware. The services on offer from a cloud-service provider vary and include application, infrastructure, and storage services. MSPs are different to cloud service providers because they typically provide a combination of managed on-premise and cloud-based services. 


What is AWS managed service?

Amazon Web Services (AWS) is the world’s leading cloud computing platform and offers over 175 services to its customers. Unlike most MSPs that offer a combination of on-premise and cloud services, AWS only provides solutions that operate in the cloud. The benefits of using AWS include increased agility, lower hardware maintenance and software licensing costs, and the ability to scale and innovate faster.

Are IT/MSP companies safe?

One of the biggest concerns that a company may have when considering an IT/MSP company is the security and safety of its network and data. An MSP’s managed network infrastructure and data centers are much more robust than a standard enterprise infrastructure and managed 24/7 online, with government approved procedures. This ensures that business data is secure at all times.

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