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Best Managed IT Service Providers in Jackson

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Business Communications, Inc. logo
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Business Communications, Inc.

442 Highland Colony Pkwy, Ridgeland, MS 39157
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Business Description

Founded in 1993, Business Communications Inc. provides MSP services in Jackson and throughout the Southeast. Providing 24/7 monitoring and maintenance, the company keeps businesses' IT infrastructure working, providing technical support to reduce downtime. Providing unlimited, all-inclusive support, it offers customers comprehensive computer and network maintenance plans, including optimizing servers, PCs, software and cybersecurity systems, and mobile devices. The company helps reduce IT investment and expenses, backs up data, and updates software applications. BCI additionally provides managed printing services for printers and copiers, firewalls and intrusion detection tools, and managed internet connectivity.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
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Pileum Corporation logo
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Pileum Corporation

190 E Capitol St Ste 175, Jackson, MS 39201
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Business Description

Founded in 2002, the Pileum Corporation is an IT management provider in Jackson. It provides IT network support services that include implementation and support of Microsoft Windows servers, server and desktop virtualization, and creation of virtual private networks, as well as setting up and maintaining LANs and WANs, and firewalls. Utilizing Microsoft's Active Directory's cloud services, the company uses storage area networks to secure data and retrieve it after disasters. Providing proactive support, its engineering team helps implement, upgrade, and maintain businesses' IT systems and infrastructure. Pileum also provides enterprise email and VOIP systems.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (5)
Facebook
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
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Service Specialists Ltd logo
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Service Specialists Ltd

201 Highway 51 Ste C, Ridgeland, MS 39157
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Business Description

Founded in 1998, Service Specialists Ltd. is an employment agency that provides government and commercial clients with IT support personnel in the Jackson area and throughout the Southeastern United States. Providing guidance in implementing technological strategies, the agency diagnoses and resolves problems, assists with help desk and call center operations, and facilitates knowledge transfers. It also provides quality assurance, human resources, and medical administrative support personnel. Service Specialists is certified by the U.S. Small Business Administration. Its clients include the U.S. Department of Defense, National Institutes of Health, FAA, and the Department of Homeland Security.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (4)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
TechSystems USA logo
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TechSystems USA

3670 Lakeland Lane, Suite B-5, Jackson, MS 39216
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Business Description

Founded in 2012, TechSystems USA is a cloud computing and IT managed service provider in Jackson that diagnoses and repairs computer hardware and operating systems, installs network routers and switches, provides network monitoring and diagnostics, improves system speed, and separates virtual LAN networks. Using cloud-based and on-premise appliances, the company handles automatic backups for servers and PCs, storing clients' data and providing emergency data restoration. It also sets up and supports business Wi-Fi systems that support thousands of users, including Ubiquiti, Ruckus, Cisco, and Meraki access points. Additionally, TechSystems designs and hosts websites, provides network security, and integrates systems.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
VSS logo
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VSS

382 Galleria Pkwy Ste 400, Madison, MS 39110
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Business Description

Founded in 1990, VSS is a Madison-based IT company that serves businesses in the greater Jackson area. Through the development of custom managed services strategies, its team collaborates with and supports organizations to help control costs and improve the reliability of IT operations. With 24/7 monitoring and management from multiple operating centers, the company reduces IT system disruptions and application failures, providing software patches and operating system updates as well as improving system performance through hardware upgrades. VSS also handles virtual backup and data recovery, hosting services, data storage appliances and services, business continuity and disaster recovery testing, and hardware maintenance.

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Frequently Asked Questions

What does MSP stand for?

Some people might think of Minneapolis Saint Paul International Airport or the Michigan State Police when they hear the acronym MSP,  but in the world of information technology, MSP stands for managed service provider, also known as IT/MSP.

What is a managed service provider?

A managed service provider delivers a range of IT services, such as application, network services, security, and infrastructure, and provides regular and ongoing support and administration of these operations. An organization may use an MSP to manage some or all of its IT services. For example, some companies choose to outsource their network security to an MSP and manage everything else in-house.

What is included in IT managed services?

MSPs can provide their own core offerings or manage third-party solutions on behalf of their clients. These services can help various-sized companies in several ways: 

Small businesses: Small businesses may not have the budget or need for a dedicated IT team. IT/MSP companies provide a range of scalable services and can be tailored to the needs of the business. MSP solutions are often much more cost-effective than hiring permanent staff. 

Medium and large businesses: Larger businesses can take advantage of any number of MSP services. An MSP is often the more cost-effective solution, from performance monitoring and network security to mobile device management and disaster recovery.

What do IT/MSP companies do?

Most MSPs offer a wide range of services under one roof, allowing their customers to take advantage of the convenience and cost savings. Here are just some of the services an MSP can provide:

  • General IT services: Include repairing hardware, installing software, and resolving other IT issues as they arise. 

  • Disaster recovery: Helps a company stay operational during a disaster or network outage. Services include data backups, server redundancy, and data center management. 

  • Managed communications: Management of all communications services, including email, telephone networks, mobile device management, and messaging solutions. 

  • Network infrastructure management: These services include network security and monitoring, infrastructure architecture management, and on-site services, such as cable management. 

How many managed service providers are there?

The global managed service provider market is estimated to grow to more than 200 billion U.S. dollars in 2020. While MSPs can adapt their services to any business in any sector, the industries that benefit the most include health, automotive, manufacturing, and the IT sector itself. 


Why use managed services?

There are many reasons why a company may turn to a managed service provider, which typically depends on a company's size and individual requirements. Factors may include:

  • Top-of-the-line IT solutions that don’t break the bank. 

  • An in-house IT team doesn’t make good financial sense right now, or a company may need its in-house IT staff to focus on internal projects or more critical parts of the business. 

  • Around-the-clock monitoring to improve security and reduce downtime. 

  • Significant IT cost savings. 

  • Specific expertise is required for a particular solution or service. 

What is a cloud service provider?

As the name suggests, a cloud service provider offers managed third-party services through a cloud-based platform and eliminates the need for on-premise hardware. The services on offer from a cloud-service provider vary and include application, infrastructure, and storage services. MSPs are different to cloud service providers because they typically provide a combination of managed on-premise and cloud-based services. 


What is AWS managed service?

Amazon Web Services (AWS) is the world’s leading cloud computing platform and offers over 175 services to its customers. Unlike most MSPs that offer a combination of on-premise and cloud services, AWS only provides solutions that operate in the cloud. The benefits of using AWS include increased agility, lower hardware maintenance and software licensing costs, and the ability to scale and innovate faster.

Are IT/MSP companies safe?

One of the biggest concerns that a company may have when considering an IT/MSP company is the security and safety of its network and data. An MSP’s managed network infrastructure and data centers are much more robust than a standard enterprise infrastructure and managed 24/7 online, with government approved procedures. This ensures that business data is secure at all times.

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