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2024

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Best Managed IT Service Providers in Cambridge

Our Recommended Top 10

We did the research for you!

  • Licensing
  • User Reviews
  • Mystery Shopping Calls

Our goal is to connect people with the best local professionals. We scored Cambridge Managed IT Service Providers on more than 25 variables across five categories, and analyzed the results to give you a hand-picked list of the best.

13

Reviewed

11

Curated

10

Top Picks

Learn about our selection process.

Providers

featured provider = Featured Provider

Website
282 Moody Street, Waltham, MA 02453

Why choose this provider?

Boston Managed IT is a managed IT service provider based in Waltham that services clients in the Boston area, including Cambridge. The company works on an array of IT services, including system design, help desk services, and backup and disaster recovery planning. It can remotely monitor the health metrics of a client's network and, with its automated alerting mechanism, can diagnose and manage system issues as they appear. Founder Nicholas Salem has previous experience as a technology consultant and manager.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.1
Google
4.0 / 5 (20)
Facebook
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
125 Cambridgepark Drive, Cambridge, MA 02140

Why choose this provider?

Technical Support International is a managed IT service provider that has been serving businesses in Cambridge since 1989. Its staff performs a wide range of IT services, including server availability monitoring, hardware health monitoring, software inventory reporting, backup monitoring and reporting, and operating system patch deployment. The company also offers Windows user account administration, email server administration, and on-site remedial support. Technical Support Headed by Gerard Louise, Technical Support International works with several partners including Sophos, Cisco, and Microsoft.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
125 Cambridgepark Drive, Cambridge, MA 02140

Why choose this provider?

Headquartered in Cambridge, Aventior is a technology consulting firm that helps small and large enterprises on the digital transformation journey. The company improves on each client's business outcomes with uniquely developed cloud, digital, and AI solutions. It has established a global presence, with various software products and IT projects implemented in Brazil, India, Laos, Peru, Philippines, South Korea, the US, and Vietnam. Aventior specializes in building the client's artificial intelligence, cloud infrastructure, data analytics, data science, digital and user experience, and multi-tenant platforms.

Website
71 Spit Brook Road, Nashua, NH 03060

Why choose this provider?

Prospeed.net is a company providing managed IT services to clients in Cambridge and the surrounding areas. The company can provide two different kinds of managed IT services to its clients, namely Total Managed Care (TMC) and Infrastructure Managed Care (IMC), depending on their needs. Aside from these services, the company can also provide data services like ethernet, private lines, and DSL. Other services available include unified communications solutions, Cloud services, data center servies, and cabling services.

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
2.5
Responsiveness
Friendliness
Helpfulness
––
Detail
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Website
11 Michigan Drive, Natick, MA 01760

Why choose this provider?

StratusPointIT was founded in 2006 as Spirinet Technology Services. As the company expanded its business, it eventually added a variety of support products ranging from workstations to networks, servers, security solutions, and procurement of hardware and software. The managed IT service provider employs certified IT engineers and technical consultants who provide business IT support, monitoring, and backup services. The company has branches near Cambridge and in other areas in the U.S.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (4)
Google
5.0 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
50 Franklin Street, Boston, MA 02110

Why choose this provider?

TCG Network Services in Downtown Boston provides IT support services to clients in Cambridge and nearby areas. Since its inception in 1987, the company has supplied IT solutions to different industries including accounting firms, medical centers, and non-profit organizations. It helps clients deal with technology-related issues encountered in business operations through managed IT services. Through TCG's network management, its technicians are able to monitor servers in real-time, detect and diagnose issues, protect critical data, and provide 24/7 help desk for IT troubles. TCG Network Services promises proactive IT support to its clients.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Google
5.0 / 5 (19)
Yelp
3.5 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
11 Kearney Square, Lowell, MA 01852

Why choose this provider?

NENS provides local and fast-growing companies with IT services and support. The company has been serving clients in Cambridge and other areas in Boston for over 25 years. It helps businesses reach their potential by providing strategic IT support. The IT professionals from this firm are well-versed in cloud computing, cybersecurity, network support, and managed IT services. They have accomplished work for businesses in the life sciences and professional services industries. NENS ranks as one of Inc. Magazine’s Best Workplaces for 2021.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
125 Cambridge Park Drive, Ste 301, Cambridge, MA 02140

Why choose this provider?

Established in 1998, Stromasys is a provider of cross-platform virtualization solutions in Cambridge. It aims to extend the life cycle of businesses and applications through system enhancement, modernization, and virtualization. These solutions reduce the business's risk, protect its investments, improve server performance, lower hardware maintenance, and lessen the organization's environmental footprint. The company works with numerous legacy operating systems, including Solaris, SunOS, OpenVMS, and HP-UX. It also has an extensive list of technology partners, including Google Cloud, Microsoft, Lenovo, VMware, and Oracle.

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
90 Canal Street, Boston, MA 02114

Why choose this provider?

IT Solutions Provider, LLC, is a full-service company that caters to clients in Cambridge and its surrounding areas. The business has a wide range of services, including managed IT solutions, cybersecurity protection, structured cabling, and personalized wireless security system installation. Data backup and printer services are also available. It serves various establishments, such as accounting firms, insurance agencies, and educational and financial institutions. In addition, IT Solutions Provider has been offering its services since 2007.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (13)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail

Website
500 Harrison Ave., Suite 108, Boston, MA 02118
  • Managed IT
  • IT Services

Why choose this provider?

TSP IT Services offers managed IT services including network support and endpoint monitoring wherein business performance is tracked and optimized. In case of disaster strikes, TSP provides delivers a data recovery plan, business continuity, and backup testing to prevent profit losses and business reputation risks. It helps in executing technology deployment and cloud migration by learning about how a business operates. Their team of experts also caters to cybersecurity and conference room AV needs.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (11)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
3.8
Responsiveness
Friendliness
Helpfulness
Detail
––

Frequently Asked Questions

  • What does MSP stand for?

    Some people might think of Minneapolis Saint Paul International Airport or the Michigan State Police when they hear the acronym MSP,  but in the world of information technology, MSP stands for managed service provider, also known as IT/MSP.

  • What is a managed service provider?

    A managed service provider delivers a range of IT services, such as application, network services, security, and infrastructure, and provides regular and ongoing support and administration of these operations. An organization may use an MSP to manage some or all of its IT services. For example, some companies choose to outsource their network security to an MSP and manage everything else in-house.

  • What is included in IT managed services?

    MSPs can provide their own core offerings or manage third-party solutions on behalf of their clients. These services can help various-sized companies in several ways: 

    Small businesses: Small businesses may not have the budget or need for a dedicated IT team. IT/MSP companies provide a range of scalable services and can be tailored to the needs of the business. MSP solutions are often much more cost-effective than hiring permanent staff. 

    Medium and large businesses: Larger businesses can take advantage of any number of MSP services. An MSP is often the more cost-effective solution, from performance monitoring and network security to mobile device management and disaster recovery.

  • What do IT/MSP companies do?

    Most MSPs offer a wide range of services under one roof, allowing their customers to take advantage of the convenience and cost savings. Here are just some of the services an MSP can provide:

    • General IT services: Include repairing hardware, installing software, and resolving other IT issues as they arise. 

    • Disaster recovery: Helps a company stay operational during a disaster or network outage. Services include data backups, server redundancy, and data center management. 

    • Managed communications: Management of all communications services, including email, telephone networks, mobile device management, and messaging solutions. 

    • Network infrastructure management: These services include network security and monitoring, infrastructure architecture management, and on-site services, such as cable management. 

  • How many managed service providers are there?

    The global managed service provider market is estimated to grow to more than 200 billion U.S. dollars in 2020. While MSPs can adapt their services to any business in any sector, the industries that benefit the most include health, automotive, manufacturing, and the IT sector itself. 


  • Why use managed services?

    There are many reasons why a company may turn to a managed service provider, which typically depends on a company's size and individual requirements. Factors may include:

    • Top-of-the-line IT solutions that don’t break the bank. 

    • An in-house IT team doesn’t make good financial sense right now, or a company may need its in-house IT staff to focus on internal projects or more critical parts of the business. 

    • Around-the-clock monitoring to improve security and reduce downtime. 

    • Significant IT cost savings. 

    • Specific expertise is required for a particular solution or service. 

  • What is a cloud service provider?

    As the name suggests, a cloud service provider offers managed third-party services through a cloud-based platform and eliminates the need for on-premise hardware. The services on offer from a cloud-service provider vary and include application, infrastructure, and storage services. MSPs are different to cloud service providers because they typically provide a combination of managed on-premise and cloud-based services.