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Best Managed IT Service Providers in San Jose

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Accend Networks logo
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Accend Networks

75 E. Santa Clara St., Suite 900, San Jose, CA 95113
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Business Description

Accend Networks is an IT solutions provider that serves San Jose. The ISSA-certified business caters to federal, state, local, K-12, and small and medium-sized companies, providing managed IT, remote support, cybersecurity, and application and cloud services. Its managed IT solutions involve 24/7 network monitoring, which helps clients focus on their business without worrying about their servers' security. Accend Networks works with various companies, including Microsoft, Cisco, Azure, and VMware. It also volunteers at local organizations, such as My Red Shoes and The Salvation Army.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.6
Google
4.6 / 5 (8)
Aeris logo
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Aeris

2099 Gateway Pl., Floor 6, STE 600, San Jose, CA 95110
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Business Description

Aeris is a managed IT connectivity solutions provider serving clients in San Jose and the surrounding communities. The company offers a wide range of IoT network solutions for businesses, including connectivity management, IoT security, performance management, and technology support. Its technology specialists also handle LTE-M, 5G, eSIM, artificial intelligence, and IoT network security systems. The company caters to several industries, including automotive, healthcare, solar, energy and utilities, and telematics. The firm has been assisting clients for over 30 years.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.9
Facebook
4.5 / 5 (57)
Alternis IT logo
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Alternis IT

105 N 1st St Suite 90567, San Jose, CA 95125
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Business Description

Established in 2013, San Jose-based Alternis IT is a managed IT service provider serving small- to medium-sized businesses in over 25 cities in the country. The company provides IT solutions that help manage and maintain IT infrastructures. It also offers cybersecurity services, unified communications, and cloud services. As a SOC 2 and HIPPA-compliant provider, the company uses industrial-grade web apps and password management solutions. Alternis IT has previously worked with Walmart and Allstate. Its partners include Apple, Google Suite, Cisco, and Microsoft.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
4.6 / 5 (21)
Yelp
5.0 / 5 (4)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
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Detail
Bay Networks Inc. logo
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Bay Networks Inc.

1185 Campbell Ave Ste E14, San Jose, CA 95126
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Business Description

Bay Networks Inc. is a local San Jose and Bay Area IT managed service provider assisting all types and sizes of B2B and B2C companies since 2008. Its experienced team of industry professionals focuses on managing and maintaining clients' time-consuming infrastructure issues, freeing up a business's in-house IT staff to attend to more strategically urgent matters. Bay Networks also offers comprehensive managed IT services to boost productivity, enhance network security, and provide 24/7 network monitoring.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Yelp
5.0 / 5 (1)
BC Networks logo
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BC Networks

1735 Technology Drive, Suite 820, San Jose, CA 95110
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Business Description

BC Networks is an information technology support company that serves small to mid-sized businesses in the San Jose metro area and the surrounding locations. It focuses on various managed IT services, including consultations, 24/7 on-site support, helpdesk support, and workstation monitoring. It also offers clients co-managed IT, cybersecurity, network support, and server migration services. BC Networks has more than 30 years of experience in the IT industry and has served clients from multiple industries, such as engineering, manufacturing, financial services, and startup organizations.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (5)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
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Detail
Caspian IT Group logo
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Caspian IT Group

1425 Koll Cir Ste 101, San Jose, CA 95112
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Business Description

Founded in 2012, Caspian IT Group aids small and midsize businesses by meeting their needs for MSP services in San Jose. The company provides IT consulting by performing cost analyses and preparing reports, and it reduces telephone expenses by installing VoIP systems. Caspian IT Group's network design capabilities include virtualization, cloud services, and digital video surveillance systems. Additionally, the company performs voice and data cabling, and it helps health care providers with HIPAA compliance requirements.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
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Detail
ClickAway IT Services logo
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ClickAway IT Services

5725 Winfield Blvd, San Jose, CA 95123
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Business Description

Located in San Jose, with additional offices in surrounding areas, ClickAway IT Services is an information technology firm founded in 2002. It offers small businesses and individuals in the Bay Area managed IT services to ensure smooth-running efficiency and connectivity of networks and systems. The company's IT managed services for small businesses include network monitoring and maintenance, support, on-site service, and system analysis. Its professional IT consultants also set up, design, install, and repair networks

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
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Detail
Configure logo
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Configure

1800 Hamilton Avenue Suite 100, San Jose, CA 95125
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Business Description

Configure has been catering to clients in San Jose since 1996. It provides managed network services which include 24/7 surveillance, electronic notifications, custom reporting, incident management, service desk/ticketing system integration, and network architect design and remediation consulting. Its Network Operations Center (NOC) utilizes a combination of COTS software and custom tool sets to manage its clients' platforms. The company also operates multiple US-based NOC locations that provide offsite emergency responses in the event of disasters or pandemics.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
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Crawford Pimentel Corporation logo
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Crawford Pimentel Corporation

2150 Trade Zone Blvd Ste 299, San Jose, CA 95131
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Business Description

Crawford Pimentel Corporation is a managed IT services provider in San Jose. The company offers a range of managed IT services for companies with few or many devices. It provides data backup and recovery for redundancy in case of device failures or network intrusions, cabling and connectivity services to ensure a speedy and reliable network, and network audit, security, and management solutions. It also offers accounting system analysis and conversions as well as off-site data storage for enhanced information security.

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
DataEndure logo
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DataEndure

1960 Zanker Rd Bldg 10, San Jose, CA 95112
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Business Description

DataEndure is an IT managed service provider in San Jose with over 35 years of experience. The company offers a range of managed data management services such as archiving, backup, and cloud migration to provide redundancy in case of device failure or network attack. Additionally, it helps companies improve network and device security with complete vulnerability assessments, cloud security assessments, and dark data assessment. Free health checks are available to assess cloud systems, backups, and security systems for issues.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.8
Facebook
4.8 / 5 (4)
Desert I.T. Solutions logo
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Desert I.T. Solutions

99 South Almaden Blvd Suite #600, San Jose, CA 95113
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Business Description

Desert I.T. Solutions is a San Jose company that provides I.T. solutions and support services to businesses in the metro. The company was formed in 2015 by Kie Liang after a successful career in the managed IT industry. Some of its services include IT consultation, remote support, IT system maintenance, IT infrastructure streamlining, and cybercrime prevention. Desert I.T. Solutions has experience working with companies in the cannabis, real estate, professional service, and logistic industries.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
5.0 / 5 (8)
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
eSudo logo
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eSudo

1440 Koll Circle Suite 102, San Jose, CA 95112
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Business Description

ESudo offers managed IT services to San Jose businesses. The company provides helpdesk and end-user management solutions that tackle common computer issues. The team produces backups of sensitive data and handles cybersecurity concerns such as endpoint encryption and security policies. It trains clients' employees on safe practices that defend against phishing attacks. The firm also monitors online traffic and business emails. ESudo is a partner of VMware, which provides virtualization software for secure and anonymous browsing.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Google
4.8 / 5 (15)
Yelp
4.0 / 5 (7)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
INFINIT Consulting logo
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INFINIT Consulting

55 N 3rd St Ste 201, Campbell, CA 95008
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Business Description

INFINIT Consulting is a network security company founded in 2006, serving clients in Campbell and the greater San Jose area. Its team of IT specialists offers proactive management and on-demand support services to keep businesses running smoothly and securely. The company's technology transformation services include around-the-clock network monitoring, software application updates, backup and recovery of data, and remote or on-site support. Other available services include a dedicated account manager, mobile device management, and Azure infrastructure management.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)
Facebook
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Infortech logo
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Infortech

3080 Olcott Street Suite C-135, Santa Clara, CA 95054
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Business Description

Infortech serves clients in San Jose. It provides comprehensive management, maintenance, and support for customers’ digital systems. The company conducts LevelDefense cybersecurity and server and network administration. It performs Office365 migration and offers Windows, Mac, and Linux support. It provides VoIP telecom management, hybrid and private cloud solutions, datacenter colocation services, disaster recovery, and data backup. The company has an enterprise-level infrastructure retooled for small- to medium-sized businesses. It was formed in 1999.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Facebook
4.5 / 5 (57)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
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Irvine Consulting Services Inc. logo

Irvine Consulting Services Inc.

6525 Crown Blvd # 20762, San Jose, CA 95160

Business Description

Irvine Consulting Services Inc. is a technology solution provider in San Jose that opened in 1994. It provides IT support for San Francisco Bay Area businesses. Custom managed IT service packages are available and include 24/7 support. Network security services include a security assessment and security solution implementation, and the firm provides data backup and recovery assistance. On-site computer repair options include PC repair, server repair, and software and hardware upgrades.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
IT Management Corporation logo
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IT Management Corporation

5201 Great America Parkway, Suite 320, Santa Clara, CA 95054
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Business Description

IT Management Corporation guides the technological direction of San Jose individuals and businesses. It provides IT management services and 24-hour monitoring of IT infrastructures. The HIPAA-verified company helps clients minimize downtime and disruptions, validate their IT processes, predict expenditures, and focus on business initiatives. It maintains clients' organizational continuity by assigning account engineers who familiarize themselves with the projects they handle. The business was established in 2009 as a voice and data consulting company and has since expanded into IT outsourcing and white-glove services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Yelp
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
KDInfotech Inc. logo
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KDInfotech Inc.

95 S Market St #220, San Jose, CA 95113
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Business Description

KDInfotech Inc. is an IT managed service company that has been assisting businesses in San Jose for more than a decade. It manages businesses' IT infrastructure, including working to eliminate redundancies in the IT environment. Its scope covers workstation performance, application support, communication systems, and network administration. Its offers DevOps solutions to increase an organization's ability to deliver applications and services faster; migrations and transitions that support hybrid or purely cloud-based models; and virtual IT director and AV/IT integration services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (5)
Level Up logo
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Level Up

1590 Oakland Rd Ste B208, San Jose, CA 95131
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Business Description

Level Up is based in San Jose and provides IT managed services, particularly to clients in the medical and construction fields. Its concierge-style support includes 24/7 on-site and remote help from experienced engineers. Level Up also performs continual infrastructure monitoring, covering firewalls, servers, switches, and desktop devices. Backup and restoration services are available as well. The company's email security tools are geared toward blocking spam and phishing messages. Level Up's other services include infrastructure audits and business continuity planning.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
NetEnrich logo
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NetEnrich

2590 N 1st St Ste 300, San Jose, CA 95131
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Business Description

NetEnrich is an IT managed service provider in San Jose that has been offering computing solutions to clients in a range of industries since 2004. It offers managed cloud services, data center and security solutions, network management, SRE, and unified communications to clients all over the globe. Using the NetEnrich ActionEye platform, the company supports clients in improving the efficiency of their workflows, processes, and technology deployments, reducing the costs associated with managing their computing systems.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.5
Google
4.9 / 5 (9)
Yelp
1.0 / 5 (1)
Network Remedy logo
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Network Remedy

210 N 4th St Ste 203, San Jose, CA 95112
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Business Description

Founded in 2001, Network Remedy is an IT managed service company in San Jose, with an additional office in Los Angeles. It specializes in providing managed IT services to small and large businesses. The company offers a full suite of managed services, including managed desktops and mobile control, modern calling solutions, secure and reliable Wi-Fi networks, and server troubleshooting and maintenance. Additionally, it offers 24/7 network and device monitoring to help companies resolve issues rapidly as they occur.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (30)
Yelp
5.0 / 5 (12)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
Nevtec logo
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Nevtec

1150 S Bascom Ave, San Jose, CA 95128
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Business Description

Nevtec offers MSP services in San Jose to businesses of every size. Since 1996, the firm's team of certified engineers has provided solutions such as unlimited remote help desk support, firewall management service, antivirus and anti-spyware protection, patchwork management on servers and workstations, and software license and website/domain management, in addition to hosted email services and data protection. These benefits are part of support packages that are customized for clients' needs. Consulting services are also available.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (1)
Riverfy logo
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Riverfy

3400 De La Cruz Blvd Unit R, Santa Clara, CA 95054
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Business Description

Riverfy handles the IT needs of clients in San Jose and the surrounding areas. It offers network platform design services involving clustering, virtualization, off-side backups, SAN storage, and high availability services. Its team also offers technology consultation services, such as remote and on-site support, IT strategic development, policy drafting, and hardware and software implementation. The company is also available for backup disaster recovery to protect and restore clients' data from breaches. Rivery has been in the industry for over two decades.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.7
Google
5.0 / 5 (12)
Facebook
3.9 / 5 (7)
Yelp
5.0 / 5 (3)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
Taos logo
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Taos

121 Daggett Dr., San Jose, CA 95134
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Business Description

Taos is an IBM company that helps businesses in San Jose and nearby areas harness the capabilities of cloud technology and DevOps. The company, established in 1989, optimizes business cloud environments through services such as remote workspace management, DevSecOps Now™️ services, and cloud expense management. Its IT professionals review and recommend improvements to organizational operations and provide technical support for mission-critical application environments. Major brands such as Dell, Netflix, and Target have utilized Taos' services.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.1
Google
4.3 / 5 (12)
Yelp
3.0 / 5 (2)
TruAdvantage logo
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TruAdvantage

19550 Vallco Parkway, Cupertino, CA 95014
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Business Description

TruAdvantage is a Cupertino-based information technology and cybersecurity firm serving the Bay Area, including San Jose. The firm began in 2001 and was officially established in 2010. The services of the firm include managed IT, backup & business continuity, and cybersecurity, as well as internet filtering & monitoring, cloud solutions, and strategic IT planning. The managed IT service provider offers real-time support through phone and live chat systems. TruAdvantage services different industries, such as healthcare, non-profit, and small- to mid-size businesses.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
5.0 / 5 (90)
Facebook
5.0 / 5 (25)
Yelp
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
5.0
Responsiveness
Friendliness
Helpfulness
Detail
UIS Technology Partners logo
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UIS Technology Partners

1035 Minnesota Ave Ste G, San Jose, CA 95125
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Business Description

UIS Technology Partners is an IT managed services provider in San Jose offering a full range of monitoring and troubleshooting services to small and large companies in the metro. The company provides network-wide spam filtering, antivirus and anti-malware solutions, and automated issue resolution for the most common problems. It provides clients with a dedicated primary engineer to ensure continuity of remote and on-site service in addition to a 24-hour help desk service available by phone, email, or online ticketing service.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.0
Google
4.0 / 5 (1)
USWired logo
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USWired

310 W Hamilton Ave Ste 200, Campbell, CA 95008
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Business Description

USWired is an IT managed service company in San Jose, serving the San Francisco Bay Area since 1996. The company offers a full suite of IT support and management services for companies of all sizes, including 24/7 support, network monitoring for real-time threat and problem resolution, cloud services, and custom IT solutions. It provides each company with a dedicated account manager as well as a team of certified engineers to support all aspects of your IT environment, from securing your desktops, to managing your servers and resolving connectivity issues.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
VPLS logo
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VPLS

534 Stockton Ave, San Jose, CA 95126
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Business Description

VPLS is an international IT management company that caters to individuals and businesses in San Jose. It has over 140 employees, which include software engineers, computer technicians, and digital maintenance experts. They set up and inspect servers for startups and conglomerates. The company also reviews server networks and cloud-based storage sites for potential bugs and leaks. In addition, VPLS sets up firewalls and spam detection for each computer and server. Aside from IT management, the company handles physical server hosting and virtual server management.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
4.6
Facebook
4.4 / 5 (14)
Google
5.0 / 5 (1)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
ZAG Technical Services logo
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ZAG Technical Services

645 River Oaks Parkway, San Jose, CA 95134
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Business Description

ZAG Technical Services is an IT managed services (MSP) and security provider in San Jose and the surrounding areas. Its team of IT specialists provides comprehensive managed services that offer a 24/7 support desk and network remediation. ZAG also provides various IT managed service and protection plans to suit a wide range of business needs, from small businesses to large enterprises. "Enabling our clients to succeed" is the company's mission statement, which means focusing solely on providing client success.

Reputation:

We scour the internet for reviews from well-known resources. Each provider is evaluated based on the quality and quantity of their reviews, their presence on multiple review sites, and their average minimum rating.
5.0
Google
4.6 / 5 (12)
Yelp
5.0 / 5 (2)

Professionalism:

We hire mystery shoppers to call our providers anonymously and evaluate them. Providers who respond quickly, answer questions thoroughly, and communicate politely score higher.
4.0
Responsiveness
Friendliness
Helpfulness
Detail
––
Back to Providers

Frequently Asked Questions

What does MSP stand for?

Some people might think of Minneapolis Saint Paul International Airport or the Michigan State Police when they hear the acronym MSP,  but in the world of information technology, MSP stands for managed service provider, also known as IT/MSP.

What is a managed service provider?

A managed service provider delivers a range of IT services, such as application, network services, security, and infrastructure, and provides regular and ongoing support and administration of these operations. An organization may use an MSP to manage some or all of its IT services. For example, some companies choose to outsource their network security to an MSP and manage everything else in-house.

What is included in IT managed services?

MSPs can provide their own core offerings or manage third-party solutions on behalf of their clients. These services can help various-sized companies in several ways: 

Small businesses: Small businesses may not have the budget or need for a dedicated IT team. IT/MSP companies provide a range of scalable services and can be tailored to the needs of the business. MSP solutions are often much more cost-effective than hiring permanent staff. 

Medium and large businesses: Larger businesses can take advantage of any number of MSP services. An MSP is often the more cost-effective solution, from performance monitoring and network security to mobile device management and disaster recovery.

What do IT/MSP companies do?

Most MSPs offer a wide range of services under one roof, allowing their customers to take advantage of the convenience and cost savings. Here are just some of the services an MSP can provide:

  • General IT services: Include repairing hardware, installing software, and resolving other IT issues as they arise. 

  • Disaster recovery: Helps a company stay operational during a disaster or network outage. Services include data backups, server redundancy, and data center management. 

  • Managed communications: Management of all communications services, including email, telephone networks, mobile device management, and messaging solutions. 

  • Network infrastructure management: These services include network security and monitoring, infrastructure architecture management, and on-site services, such as cable management. 

How many managed service providers are there?

The global managed service provider market is estimated to grow to more than 200 billion U.S. dollars in 2020. While MSPs can adapt their services to any business in any sector, the industries that benefit the most include health, automotive, manufacturing, and the IT sector itself. 


Why use managed services?

There are many reasons why a company may turn to a managed service provider, which typically depends on a company's size and individual requirements. Factors may include:

  • Top-of-the-line IT solutions that don’t break the bank. 

  • An in-house IT team doesn’t make good financial sense right now, or a company may need its in-house IT staff to focus on internal projects or more critical parts of the business. 

  • Around-the-clock monitoring to improve security and reduce downtime. 

  • Significant IT cost savings. 

  • Specific expertise is required for a particular solution or service. 

What is a cloud service provider?

As the name suggests, a cloud service provider offers managed third-party services through a cloud-based platform and eliminates the need for on-premise hardware. The services on offer from a cloud-service provider vary and include application, infrastructure, and storage services. MSPs are different to cloud service providers because they typically provide a combination of managed on-premise and cloud-based services. 


What is AWS managed service?

Amazon Web Services (AWS) is the world’s leading cloud computing platform and offers over 175 services to its customers. Unlike most MSPs that offer a combination of on-premise and cloud services, AWS only provides solutions that operate in the cloud. The benefits of using AWS include increased agility, lower hardware maintenance and software licensing costs, and the ability to scale and innovate faster.

Are IT/MSP companies safe?

One of the biggest concerns that a company may have when considering an IT/MSP company is the security and safety of its network and data. An MSP’s managed network infrastructure and data centers are much more robust than a standard enterprise infrastructure and managed 24/7 online, with government approved procedures. This ensures that business data is secure at all times.

Read all FAQs