Best UX/UI Design Agencies & Helpful Resources

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FAQs

• Introduction

  Websites, apps, software, and other digital products are more likely to be adopted by users if they're useful and easy to navigate. While you need programmers to build your products and interaction designers to make them visually appealing, it's the user experience (UX) designer who makes the difference between good user experiences and poor ones.

  
  

  UX design is human-centered, putting the user at the core of a product from the earliest stages of development. This is the opposite approach to making a product and hoping people use it. UX design involves identifying a user's needs, expectations, and behaviors, and developing appropriate design solutions. Based on significant user research and testing, a UX designer's work ensures there's logic behind each design element so the overall product makes sense for the user.

  
  

  UX designers are often confused with user interface (UI) designers, because the two work together closely. Typically, a UX designer develops a design prototype. The UI designer takes the design and creates the visual look and feel of the components the user interacts with.
  

  
  

  Once the UI is created, developers and programmers write the code so the product performs the tasks a user requests.

• What does UX stand for?

  User experience (UX) is a design process that considers the needs of users. It involves understanding what users want from a product and ensuring these requirements are incorporated in a logical way. The goal of UX design is to spark a positive user experience based on meeting needs and expectations.

• What does UI stand for?

  A product's user interface (UI) consists of the physical components someone interacts with when using a product. This includes touchscreens, buttons, drop-down menus, forms, and other features used to accomplish tasks. The UI is a link between the user and the back-end systems that carry out specific processes.

• What does a UX designer do?

  A UX designer identifies the expectations and behaviors of users to ensure these are reflected in a product's design. UX design involves developing user personas, conducting research, creating wireframes and prototypes, and testing solutions. UX designers often continue testing after a product launch to improve future iterations of the software or device.
  

• What is user testing?

  Once a UX designer develops a preliminary solution they believe meets the user's needs, the design is tested for problems. Users are asked to interact with the design to reveal how they expect to use the product. This often reveals gaps between what the designers intended and how users behave. These findings help to refine the product design.

• Why is user experience important?

  User experience ensures products meet the user's needs. Your target market is more likely to see the value in a product if it offers a positive user experience and successfully solves their problems. This helps convert customers, encourages loyalty, and builds long-term credibility and trust.

• What makes a good UX designer?

  Good UX designers have strong research and analytic skills and problem-solving abilities. They require good communication and listening skills to work with users during testing, and are usually curious and open-minded. UX designers must be flexible and willing to adapt their designs based on what they learn through research.

• What makes a bad UX?

  A bad UX design fails to meet the needs of users and leaves them frustrated or confused. For example, if the product design isn't user-friendly, it's difficult for people to know:

  • Where product features are located
  • How to perform an action
  • Whether a task is complete or in progress
  • If an action was successful

  • How to recover from errors

• What makes a bad UI?

  A bad UI design is one that's difficult to use. This can be due to low-contrast colors, typography that's hard to read, inconsistent design elements, confusing icons and symbols, and a lack of hierarchy to distinguish between important actions and less frequently used buttons.

• Does UI/UX design require coding?

  Coding isn't required for UX and UI design. UX design involves conducting research, analysis, and usability tests, and working with prototyping software. UI design involves a knowledge of design principles including branding, color, typography, spacing, and patterns. Coding is typically done by programmers and developers when the UX and UI designs are complete.

• How do people conduct user research?

  Research is integral to UX design. User research typically involves the following steps:

  • Establishing the research objectives and questions that need answering
  • Choosing appropriate methods to gather the data, such as observation, surveys, interviews, focus groups, and A/B testing
  • Carrying out the research
  • Analyzing the data

  The research findings are then used to inform design choices.
  

• What is generative research?

  Generative research takes place early in the design process. It's exploratory, with the goal of understanding users and problems that should be solved. This involves gaining insight into user behaviors, why and how they do things, and their perceptions and opinions. By starting with generative research, a company can ensure it's creating a product that fills a need.

• What is evaluative research?

  Evaluative research puts concepts and designs in front of a test group to see how well they're meeting the needs of users. Researchers collect data by observing how users interact with the designs and noting any confusion or problems that arise. Subjects are often asked to discuss their thinking process as they navigate the design.

• What skills does a UX designer need?

  UX designers must know how to develop user personas, conduct usability testing, and create wireframes and prototypes using tools such as Sketch, InVision Studio, and Adobe XD. They should understand visual design principles, have excellent communication and listening skills, and a natural curiosity about people. The ability to collaborate is essential.

• How do I become a UX researcher?

  Because UX is relatively new, there aren't many degree programs available. Some institutions offer short certificate programs in UX and interaction design. Many UX researchers come from related backgrounds, such as psychology, marketing, design, and computer science. Aspiring UX researchers should make use of online resources and stay up to date on trends, and network with those working in the field.

• How much do UX designers make?

  According to PayScale, UX designers earn between $51,000 and $109,00 per year, with an average annual salary of $75,000. Those with one to four years of experience average $72,000 per year. Designers with five to nine years of experience average $84,300, and those with 10 to 19 years of experience earn an average of $95,600.
  

• How do I become a UI designer?

  To build a career in UI design, you should be creative and have a strong grounding in visual communication and design. You can supplement this knowledge by earning an interaction design certificate from a respected provider. Practice your design skills and build a portfolio to show prospective employers, and reach out to industry professionals to start building a network of contacts.

• How to get UX certification?

  While there isn't an official body that certifies UX professionals, many organizations and institutions offer online and in-person programs specializing in user experience. Participants earn a certificate after completion of a series of courses, which can range from short, week-long boot camps to year-long programs on a full- or part-time basis. Be sure to select a respected, reputable provider.